Imagine your organisation is well designed. Things flow smoothly and, most importantly, you deliver value to customers. Amazing!
But…
With teams using different metrics, processes and systems, things can get stuck in the cracks or lost in translation. You end up working in silos when you should be focusing on customer value.
So how do you make your organisation work?
 |
The answer is service design.
And it’s what Livework is all about.
The benefits of an aligned organisation are many:
- Your customers receive real value
- Your people can do their jobs
- Your operations are vastly improved
- Business is better
- It’s essential if we are to create a sustainable future
At Livework, we help to transform organisations in the light of customer value in three ways:
Vision
What does customer value mean for your organisation?
We work with you to create a robust, tangible vision that your stakeholders can all align around and start working towards.
Strategy
How do you know if you are truly connecting your organisation to customers beyond the silos?
We enable customer-centric change by devising ways to govern the process of operating and improving services.
Execution
How does it all work in practice?
We get teams engaged in delivering customer value. We help them design and implement the journeys that will make your strategy reality.
Explore our work
- Everything
- Projects
- Articles
- all themes
- Execution
- Vision
- Strategy
- Sustainable Futures
- Digital Transformation
- Customer Centricity
- Innovation by Design
- all industries
- Retail
- Urban Development
- Public Sector
- Manufacturing
- Healthcare and Pharma
- Financial Services
- Insurance
Our highlighted articles this month: