Digital Transformation
Digital technologies are becoming the primary channel for customer interactions. However, “only 21% of companies truly reap the transformative value of digital.”-Genpact
Digital cannot be a bolt-on. You have to realign people, processes and products to a new service centric reality.
Technology on its own doesn’t automatically bring benefits or solve problems. It must be aligned with the purpose of the organisation and the people it serves.
How we can help
We start with your customers, understand their needs, and align the digital vision around them.
Then we work on your internal organisation to ensure lasting change. We align governance, metrics, and operations to the new service vision. This will ultimately improve performance for:
Customer
Provide valuable services to your customers by improving how your channels and touchpoints work together.
Organisation
Cultivate an attractive and purposeful digital organisation where people want to work.
Business
Improve both efficiency and effectiveness by employing digital where it counts.
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“You’ve got to start with the customer experience and work backwards to the technology.”
– Steve Jobs |
The Risk of Failing to Deliver Value
In accelerating digital, we take the risk of building the wrong things, building them incorrectly and failing to deliver value. This whitepaper outlines and illustrates how to avoid this trap.
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Our approach is broad and systemic. When designing services, we consider every aspect to achieve a consistent and long-lasting transformation.
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I am a founding partner of Livework having set-up the company in 2001. My focus on keeping Livework at the forefront of service design practice and ensuring we continue to create value for our clients.
View our other challenges
Customer Centricity
How do we orchestrate our business so that it’s truly centred on driving customer value?
Innovation by Design
How can we develop and innovate our services to create and capture real customer value?
Sustainable Futures
What are the best strategies and solutions that will enable sustainable transformation for us?
Digital Transformation
How do we achieve the promise of digital whilst delighting customers and staying competitive?